My Photography Mentor - Technical Support

Effective Date: October 4, 2025

We are dedicated to providing you with the best photography learning experience. If you encounter any technical issues, find a bug, or have feature suggestions, please contact us.

Contact Information

Preferred Support Channel:

Email: support@myphotographymentor.org

We typically respond to emails within 24 hours.

Frequently Asked Questions (FAQ)

Q: How do I submit a photo for analysis?
A: Open the app, enter the photo analysis, tap the Choose Photo button, select "Photo Library" or "Camera," select a photo, tap "Send Analysis Request," and the analysis interface will appear. After a few to ten seconds, the analysis results will appear.
Q: The interface is in English, but I'm not a native English speaker. I understand the English interface, but if the analysis results are also in English, I find it difficult to understand. What can I do?
A: You can select the language for the AI response. Currently, common languages supported include English, Chinese, Spanish, French, Portuguese, German, Japanese, Korean, Italian, Russian, Ukrainian, Vietnamese, Malay, Thai, and Indonesian, with more languages to be added in the future.
Q: I'm a beginner. How can I get started quickly?
A: It's simple. Select a language, a model, and start the analysis. First, select a language you're familiar with (the language the AI analysis response will be in). Then, select the Level 1 model (the default). Level 1 models contain less technical terms and are easier to understand. Then, you can quickly get started by analyzing photos.
Q: I have a DSLR or mirrorless camera and have been taking photos for years. How can I quickly improve my skills?
A: Choose a language you're familiar with (the AI analysis response language), select the photos you think are best, and analyze them using all the models at all levels. This will help you assess your photographic skills and your cognitive level, allowing you to quickly identify gaps and deficiencies. The app will also provide suggestions and paths to higher levels, which you can then follow to practice.
Q: How does the app use space?
A: Saving an analysis record for a single photo takes between several hundred KB and 30 MB, depending on the size of the original photo. If you save 100 photos, it takes about 100 MB to 1 GB. Saved photo analysis records can be deleted.
Q: How do I export analysis records?
A: On the photo analysis and review details screens, there's a share button that allows you to export as a PDF file for printing or other purposes.
Q: What are the prerequisites for using the app?
A: iOS version 18+ and internet access are required.
Q: How do I report bugs or crashes?
A: Please email us (support@myphotographymentor.org). Please describe the steps to reproduce the issue, the iOS version you are using, and include screenshots or screen recordings if possible.
Q: How can I suggest a new feature?
A: We welcome feature suggestions. Please email us (support@myphotographymentor.org).

Quick Troubleshooting Steps:

App won't open: Force close and restart the app. If this still doesn't work, restart your device and confirm that iOS is updated.
Analysis timed out: Please check your network connection.

Version: 1.0 | Last Updated: October 4 2025